PRIVACY POLICY
Sovereign Leads Limited (“Zen Hut,” “us,” or “we”) operates as an agent for freelance therapists, facilitating bookings and managing any client personal information provided to us.

What Constitutes Personal Information?
We may collect and process the following personal information:

• Your name
• Your telephone number
• The address where the massage service will be performed
• Your email address (if provided)
• Payment method and card details (if provided)
• Additional details entered in the comments section of the booking form (if applicable)
• Your IP address, browser type and version, language preferences, time zone settings, plug-in types and versions, operating system, and platform
• Device information (e.g., whether a desktop or mobile device was used)
• Website interaction data, including pages viewed, errors encountered, time spent on pages, and interaction metrics

 

When Do We Collect Personal Information?
We collect personal information in the following circumstances:

• When you book a service online or by phone
• When you log in as a returning customer
• When you browse our website
• When you provide payment details during a secure transaction
• When you purchase a gift card or make a booking, enabling us to maintain order history for inquiries or marketing purposes
• When you subscribe to our newsletter via booking confirmation or website pop-ups (emails include an unsubscribe option)
• When you contact our customer service or booking team through calls, emails, or messages
• When you engage with us via social media

 

How Do We Use Your Personal Information?
The primary purpose of collecting personal information is to facilitate the services you book with us. Additional purposes include:

• Managing bookings, cancellations, and refunds
• Sharing necessary details with therapists to ensure efficient service delivery
• Improving website functionality and user experience
• Conducting internal operations like troubleshooting, analysis, and research
• Sending promotional offers, updates, and surveys with your consent

 

How Do We Store and Protect Your Personal Information?
We handle your data with the utmost care and implement appropriate safeguards to protect it. However, internet transmission is not entirely secure, and submission is at your own risk. Steps we take to protect your data include:

• Securely storing data in locations that may be outside the European Economic Area (EEA), subject to necessary safeguards
• Regular monitoring of systems for vulnerabilities and potential threats
• Implementing strict security protocols to prevent unauthorized access

 

Sharing Your Personal Data
Personal information is shared only with freelance therapists as necessary for fulfilling your bookings. It is not disclosed to third parties for any other purpose.

Your Rights
You have rights regarding your personal data, including the ability to:

• Opt out of marketing communications by using the unsubscribe link in emails or contacting us
• Access your data, subject to a processing fee of £10.00
• Request account closure and removal of stored details, subject to identity verification for security purposes

 

Changes to This Policy
This privacy policy may be updated periodically. We encourage you to review this page for any changes.

Questions?
For inquiries, data corrections, or account-related requests, please contact us at: info@zenhut.co