HOW OUR SERVICE WORKS
Booking Your Massage At Home
Booking your mobile massage in London is quick and simple with Zen Hut. Here’s a step-by-step guide to how the online booking process works and how to prepare for your massage once you’ve completed your booking.
Preparing For Your Massage At Home
PREP YOUR SPACE
Now you've booked it's time to get your space ready. We recommend putting a large towel on your mattress to prevent oil soaking through.
SET THE TEMPERATURE
It's really important to get the temperature just right. Not too hot, not too cold. So, set the right temperature before your therapist arrives.
PLAY SOME MUSIC
Enhance the experience by putting on some relaxing music. You can pick from one of our Spotify playlists if you're not sure what to play.
DIM THE LIGHTS
Try to ensure the room isn't too bright, or too dark! So, pull the curtains and dim the lights to create the ideal setting to relax in.
We Do Incall Too!
You can also book massage at various locations across London with our home-based therapists.
Need Help?
Mobile Massage FAQs
Does the therapist carry a massage table?
You can specify whether or not you want one at the start of the online booking session. For practicality reasons most of our therapists don’t carry them. This means they perform the massage on your mattress. This makes mobile massage accessible to everyone!
How do I know if you cover my postcode?
You can use our therapist finder page to display which therapists cover your location. You can then view their calendar which will highlight open availability slots, making them easier to book.
What's your cancellation policy?
We know that plans can change. You can cancel or reschedule your appointment up to 2 hours before the scheduled time without any charge. We treat every short notice cancellation on a case by case basis so this charge can be waived in certain circumstances.
What measures do you take to ensure hygiene during a session?
Our therapists are pros and adhere to strict hygiene protocols. They will also thoroughly wash their hands before and after your massage.
Do I pay for the therapist's travel or parking expenses as well?
Therapists have the option assign limited custom travel fees to certain postcodes. Travel fees will be shown clearly throughout the booking process including online checkout and your booking confirmation email.
What happens when my therapist arrives?
Your mobile therapist comes prepared. Your therapist will show up with everything needed—like a oils. You’ll just need to provide two large towels if you prefer to be covered.
Quick verbal consultation. Your therapist will have a quick chat with you and ask a few questions, covering stuff like your health concerns, areas of focus and your comfort levels.
Settle in for a great session. Your therapist will start by checking if the pressure feels right, so don’t hesitate to speak up and let them know if you need adjustments. Then simply enjoy your massage in the comfort of your own home!
What should I wear during my mobile massage treatment?
You should dress to your level of comfort. Some people like to wear underwear while others prefer to bare all!
